St Patrick’s Mental Health Services offer mental health programmes through the Day Service’s Wellness and Recovery Centre. A range of programmes are offered which aim to support recovery from mental ill-health, and promote positive mental health.
Day Services Service User Satisfaction Survey Response Rate
|Month||Surveys Distributed||Surveys Returned|
Day service programmes attended by survey respondents
|Programme||Number of respondents attending||Percentage of respondents attending|
|Living Through Distress||2||.9|
|Alcohol Step Down||2||.9|
|Pathways to Wellness||0||0|
The “Other” programmes included in the table above, include; Compassion Focused Therapy, ACT, Roles in Transition and WRAP.
86.1% of respondents reported living in Leinster.
|Don't want to say||0||0|
The majority of respondents had previous experiences attending St Patrick’s Mental Health Services before attending a Day Programme. 39.4% had experienced an in-patient stay and 41.4% had attended as an outpatient at the Dean Clinic.
|In-patient day programme||10||4.5|
|Other day programme||14||6.3|
|Associate Dean consultation||4||1.8|
Service User Responses
The service users’ perceptions of the time they waited for communication from a member of the programme staff, following their referral.
‘After you were referred how long did you wait for communication from a member of the programme staff?’
|Less than 1 day||14||6.3|
|More than 4 weeks||16||7.2|
|No answer provided||12||5.4|
Service Users were asked about their experience of beginning the programme. The majority agreed that they were greeted by staff when first coming to the hospital, and that the structure and organisation of the programme was clearly explained to them before commencement. See table below for further details of respondents’ experiences of beginning a programme.
Tell us about your experience of starting a programme.
|Yes||No||Don’t know||No answer|
|When you came to the hospital did a member of Day Services greet you?||174||77||20||9||22||9.9||7||3.1|
|When you came to hospital did a member of Day Services explain clearly what would be happening?||186||83.4||19||8.5||12||5.4||6||2.7|
|When you commenced the programme did a member of staff explain the timetable?||207||92.8||4||1.8||6||2.7||6||2.7|
|Were you given a written copy of the timetable and other relevant information?||193||86.5||15||6.7||7||3.1||8||3.6|
Respondents also generally reported an informed ending to the programme, with 98.6% of valid responses agreeing that they knew when the programme was to end. Over 80% of respondents felt that the programme met their expectations and felt that they know what to do in the event of a further mental health crisis. The majority of respondents reported that they had received information regarding the organisation’s support and information service. This service can be an important one to be aware of for those who are transitioning from a more intensive to a less intensive period of care.
Tell us about your experience of finishing the programme.
|Yes||No||Don’t know||No answer|
|Did you know in advance when the programme was due to end?||217||97.3||1||.4||2||.9||3||1.3|
|Did the programme meet all your expectations?||197||88.3||13||5.8||8||3.6||5||2.2|
|Have you been given details of the hospital’s support and information service?||184||82.5||25||11.2||4||1.8||10||4.5|
|As you prepare to complete the programme do you know what to do in the event of a further mental health crisis?||195||87.4||11||4.9||9||4||8||3.6|
The Service User Satisfaction Questionnaire also asks for service users’ experiences of stigma after having attended St Patrick’s.
Tell us about your experience of stigma following your attendance at St Patrick’s.
|As you are prepared to leave the programme...||Yes||No||Don’t know||No answer|
|Do you feel that your views regarding mental ill-health in general are more positive than they were?||198||88.8||8||3.6||13||5.8||4||1.8|
|Do you feel that your views regarding your own mental health difficulty are more positive than they were?||193||86.5||6||2.7||20||9||4||1.8|
|Will you tell people that you have attended St Patrick’s||130||58.3||37||16.6||49||22||7||3.1|
How would you rate the Day Services Facilities?
Respondents were asked to comment on their experiences of the facilities in the hospital, rating them on a scale of one to ten. For each of the facilities, the most endorsed scores were 8, 9 and 10. (Please see the following graphical depictions).
Respondents were also asked to rate their care and treatment, and St Patrick’s Mental Health Day Services overall, on a scale of 1 to 10.
Overall, on a scale of 1-10, how would you rate your care and treatment in St Patrick’s Mental Health Day Services?
96.4% rated their care and treatment between 6 and 10.
Overall, on a scale of 1-10, how would you rate St Patrick’s Mental Health Day Services?
96.4% rated the St Patrick’s Mental Health Day Services overall, between 6 and 10.
Further Service User Views
Lastly respondents were invited to give open-ended feedback to three questions. Not all respondents answered these questions. Please find below a selected sample of answers:
Q: Is there anything else you would like to tell us about your experience of attending St Patrick’s Mental Health Day Services?
Positive comments include:
- “ Excellent team with good communication, encouraged the group to work together”
- “I had a great enjoyable stay, I have never been given an opportunity like this and found it extremely helpful”
- “Excellent information passed on brilliantly by fantastic facilitators”
- “Calm, courteous, patient-centred”
- “Staff are so caring and polite”
- “Excellent facilitators- warm, friendly, respectful and supportive”
- “Life changing, both the CFT and Mindfulness programme have been essential in helping me cope with my mental issues”
- “Excellent staff and members of the group. Felt very supported”
- “Found the links to wellbeing programme very good. Learnt a lot about dieting, mindfulness and communication skills”
- “It was good. I have improved and I will have a better understanding of my mental health.”
- “Extremely Supportive, professional, collaborative and helpful, beneficial from consultant to admin and group facilitators“
- “I found the group aspect was helpful. We bonded as a group and shared our experiences and helped each other”
- “I really like the people who run the course. I felt like they were there for you”
- “It was a great, positive, encouraging experience, very educational and empowering”
- “Enjoyed the whole experience of meeting others in the group with similar problems and daily struggles”
- “My stay in St Pats was the best psychiatric facility I have attended thus far. The staff are pleasant and friendly, nurses are courteous and friendly”
- “Excellent care from medical team and all other teams esp in Occupatioanl Therapy and WRAP”
- “Organised well. Good to have lunch voucher and parking pass”
Comments to learn from include:
- “The food in the cafe could be improved”
- “I think that a course should not be run if numbers are low. I have attended other courses with higher numbers and found it more beneficial. I found in smaller sessions I was waiting for it to finish and there was a lot of silences as if to pass the time”
- “I felt there was no checking in with me as a participant after the course ended, as to whether I found it helpful or not”
- “More focus on aftercare”
- “It would be nice to be at the lunch by breaking at 12.45 and 13.45”
- “I feel that just as there is an interview before the course, there should definitely be one after it finishes”
Q: Was there anything particularly good about your care in Day Services?
- “ Very nice friendly supportive staff. Very knowledgeable too”
- “You are catered for in every way”
- “The coordination of groups and the facilitators”
- “The tutors and the CD provided which will help me practise mindfulness in the future”
- “The organisation of the programme. The team involved in the programme, the support and advice given”
- “Delivery of ACT programme was superb”
- “Explanation supported by practical application”
- “Mindful walking outside”
- “Meeting other people with mental health illness and other problems”
- “The presentations by the facilitators were just excellent”
- “I was able to discuss my experiences knowing that what is said in the group is confidential”
- “Connecting with other people with mental health difficulties”
- “Everyone very helpful and reassuring even when I began course feeling very depressed, I was encouraged to keep going”
- “Being part of a group”
- “Was treated very well on my day service. I like that the class size was small. I learned a lot from it”
- “Meeting other service users that were the same as me, hearing their story and path to recovery or what happened if they slipped back”
- “Warm, efficient, courteous, professional, sensitive, welcoming, positive across all staff levels and functions”
- “Illness was not discussed. Everybody in the group was non-judgemental”
- “Voucher was nice to get for food. Free parking for my car appreciated”
- “Empathy patience and listening, thank you”
Q: What could we improve about your experience of Day Service?
- “Would be good to have a monthly follow- up for the mindfulness programme. Or reminder texts”
- “I would like to have the course extended as I feel the content needs more time to be absorbed and practised – there was a lot to take in. Bit more role play”
- “A review day, or gradual release from programme. Phasing out from weekly to fortnightly or monthly”
- “Less forms to fill in”
- “More details of what is available and how to access”
- “Lighting in the room”
- “More chair work please”
- “Getting access to the lift was sometimes a problem.”
- “Comfier chairs. Better ventilation.”
- “Do more music therapy. I found this particularly good for facilitating discussion”
- “2nd toilet available. Kettles boiled”
- “As a day patient in St. Pats I liked the buzz of the coffee shop where patients and public could meet. I believe St. Eds could benefit from such a place”
- “USB stick or weblink to download Meditation practices on smartphone”
- “Include a complimentary tea or coffee for break”
- “Would like number on course to be average of 10. When small group found under spot light bit”
- “Some sessions could be reduced and put into a half day”
- “Better soundproofing of therapy rooms. The noise could sometimes be intrusive.”
- “More emphasis on aftercare and to cope independently”
- “Maybe shorter lunch break and finish earlier”
- “Little bit more of an understanding of what are the goals/aims at the start”